Contact us

Effective Date: 1^st of Jan 2025
Last Updated: 1^st of Jan 2025

Please contact [email protected] for all queries.

Problem with an order (for Purchasers)

If something goes wrong with an order, the first step is to contact us (see below for specific instructions). Depending on what the problem is, we may ask to you to contact the Provider directly. You will need to use your best efforts to settle any problem between you and the Provider amicably. If you are unable to reach an agreement on your own, you may be able to escalate your problem to a claim in accordance with the Terms and Conditions of Use.

If the problem is a technical problem with the platform, we will investigate and keep you informed about how we are dealing with the problem.

Contact us at [email protected] with the details of the problem and include ‘Problem with order’ in the subject line.

Problem related to certificate (for Purchasers)

In the unlikely event that you have paid for CERs for cancellation and have not received a certificate within 72 hours after your payment transaction is completed and confirmed, contact us at [email protected] and include ‘Certificate not received’ in the subject line.

Problem listing an item (for Providers)

If you have any problems listing an item, the first step is to refer to the quick guide provided to you by us during the initial registration process. If you are unable to resolve the problem by referring to the quick guide, contact as at [email protected] and include ‘Problem with listing’ in the subject line.

Problem making or receiving payment through Stripe (for Purchasers and Providers)

If you have a problem making or receiving a payment through Stripe for the cancellation of CERs, you will need to contact Stripe directly in accordance with its claims and dispute resolution policy.

Disclaimer on images used on this website

Unless otherwise stated, some images used on this site are for illustrative purposes only and may not depict actual projects.